1 (210) 643-8662 info@elfacres.com
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What changes will you be making in response to COVID-19?

Elf Acres will be making a number of changes in response to the COVID-19 virus in an effort to keep our visitors healthy while still enjoying time with your family at our venue. During the mile drive thru the Trail of Lights, everyone will remain safe with their families as no getting out is permitted. For those who prefer to park their cars and get out at Santa’s Village after driving thru, here is what you can expect:

-We ask that families follow social distancing guidelines by maintaining 6′ between you and other families when possible. Fortunately, most of Santa’s Village walk around area is outside open air, but please continue to be safe and follow CDC guidelines so we can all be happy and healthy this season!

-For those who prefer to wear a face covering or mask, you are welcome to do so. When it is not possible please maintain 6′ or more.

-We will have hand washing and sanitizing stations located for your convenience.

-We will be elevating our sanitation procedures in all areas including cleaning & disinfecting frequently touched surfaces.

-We will have clear protective shields installed in the concession and merchandise stand areas where ordering and payment lines form.

-We require staff to stay home from work if they are experiencing any symptoms of COVID-19 and for anyone who tests positive, we require a negative test result before returning to work.

-We recommend arriving early or at off peak times to avoid the days where the highest crowds are expected. Off peak days are generally expected to be Mon-Thurs, except for the week of Christmas which is generally quite busy every day.

What are your Hours of Operation?

Elf Acres is open EVERY NIGHT from November 19, 2021 – January 2, 2022.

Sunday – Thursday 6:30PM-10:00PM
Friday – Saturday 6:30PM-11:00PM

Where can I buy tickets and how much does it cost?

You can buy tickets at the gate upon arrival or here on our website by clicking the Buy Tickets button located on each page (third party ticket fee applies to this option only).

Admission includes a 1 mile drive thru our Trail of Lights, free parking and entry into Santa’s Village. Some items such as food, gifts, crafts and photos with Santa are available at an additional cost.

$30 +tax/ vehicle (up to 8 people)
$45 +tax/ shuttle van (or other vehicles with 9 or more people)
$65 +tax/ vehicle for a 2021 Season Pass (Unlimited visits during the 2021 season. Pass specific to vehicle).

*No vehicles over 8’6” tall or 23′ long. No buses, RVs, trailers or limos.

Can I come unlimited times during the 2021 season if I buy a Season Pass?

Yes! 2021 Season Passes are valid for unlimited visits during Elf Acre’s hours of operation for the 2021 Christmas season. Pass is non-transferable and specific to one vehicle only. License plate number and customer info will be recorded upon purchase of season pass and entry. License plate will be verified at the gate each time season pass is redeemed, prior to entry.

How long does it take to go thru the Trail of Lights?

On off peak nights, it typically takes around 20-30 minutes to drive thru our 1 mile long Trail of Lights, but this really depends on how fast you drive and how much traffic there is. Most people prefer to get the full effect by driving slowly with brief stops to take pictures (no getting out please). On busy nights, it can take up to 45 minutes to go thru. When you are finished driving thru, you may park your car, get out and walk around in Santa’s Village where you will have unlimited time to enjoy more lights and displays, Santa’s Photoshop, get some yummy treats from our concession stands, make a craft with your child and shop light up toys and gifts!

What is your refund policy?

Tickets are non-refundable, however if you purchased your ticket online and cannot make the date originally selected, your ticket will still be valid for any other night Elf Acres is open during the 2021 season.

I purchased a ticket online for a specific day but wasn’t able to come. Is my ticket still valid for another night?

Yes. Your ticket is still valid for any night we are open during the 2021 season. Just have your ticket’s QR code pulled up on your phone or printed out and we will scan it when you get here.

I bought tickets online but can’t find my confirmation email or tickets. Help!

No problem! Call us at 210-643-8662 or email us at info@elfacres.com. We will gladly help find your ticket order and send you a confirmation email with your ticket included.

Can we see Santa if we don't buy a photo?

Yes, absolutely! You may visit with Santa regardless of whether you buy a photo or not, however, if you would like to buy one, a 5×7 will be available for $12+ tax.

What are your vehicle size requirements?

Please no vehicles over 8’6” tall or 23′ long. No buses, RVs, trailers or limos.

How do I get to Elf Acres?

Look for the big LED Elf Acres sign over the entrance then follow the lights down the drive and into our venue!

From downtown San Antonio:

  • Take Hwy 90 W.
  • Then take 1604 N heading towards Sea World.
  • Turn left on Potranco Rd and go 1.5 miles.
  • Turn left on Grosenbacher Rd by Walgreens.
  • Drive 3/4 mile and turn right into Elf Acres.

From North San Antonio:

  • take 1604 W heading towards Sea World.
  • Turn right on Potranco Rd and go 1.5 miles.
  • Turn left on Grosenbacher Rd by Walgreens.
  • Drive 3/4 mile and turn right into Elf Acres.

From South San Antonio:

  • take 1604 N heading towards Sea World.
  • Turn left on Potranco Rd and go 1.5 miles.
  • Turn left on Grosenbacher Rd by Walgreens.
  • Drive 3/4 mile and turn right into Elf Acres.

How long is the wait to get in?

This varies greatly depending on the amount of cars in line, however you can expect to have little to no wait time on off peak nights. To avoid the wait as much as possible, we recommend coming on a Monday thru Thursday night, early in the season, arriving before 6:30PM to get in
line or after 9:00PM. Weekend nights and holidays get very busy, especially as we get closer to Christmas. On those nights it is not uncommon to have 1-2 hour wait times in line before getting in.

Will I still be allowed to drive thru the venue if I arrive after closing?

As long as you are in line by closing time, you will be allowed to drive thru the venue and enter Santa’s Village where you can park and enjoy the activities.

Will Elf Acres remain open if it rains?

Yes. We will remain open rain or shine. In cases where it is raining extremely heavy or with severe thunderstorms, we may temporarily close if roads are unsafe to drive on. In these cases, please call our Santa’s Hotline at 210-643-8662 or check our Facebook page.

Will you have restrooms available for use?

Yes, we have several restrooms available for use. One is located along the side of road after turning into the venue but before reaching the entry gate and several others are located in Santa’s Village where you can park and get out.

Do you allow pets at Elf Acres?

We do allow pets to ride along with you while you’re in your vehicle driving thru our trail of lights, but due to liability reasons, we do not allow pets in our Santa’s Village area (area where you can park your car and walk around).

Is Elf Acres wheelchair accessible?

Absolutely! All areas are wheelchair accessible. After you enjoy the Trail of Lights, you may park in our handicap parking spaces where its close to all the action in Santa’s Village!

Will Santa be there every night?

Santa will be at Elf Acres every night from Nov 24- Dec 24, 2021. Then he will head back up to the North Pole just in time to deliver presents to all the good little boys and girls! After that… he’ll be due for a LONG winter’s nap!

Will there be food and drinks available to purchase? Can I bring my own?

Yes, we will have a great selection of food and drinks available to purchase in Santa’s Village. You can bring your own food and drink along with you in your vehicle, but we do not allow outside food or beverages in to Santa’s Village so they will need to stay in the car.

Will there be merchandise available to purchase?

Yes! This part of what makes the experience so fun, especially for the kiddos! They absolutely LOVE our light up toys and blinking Christmas necklaces! It’s awesome to watch them run around and play with their own lights! We also have a great selection beanies, gloves, craft kits and more!

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